Home Care Faq

Find all the answers to the most frequently asked questions (FAQs) regarding Home Care in West Texas.

Home Care Frequenlty Asked Question | Heritage Care Advocate

Q: What is home care?

A: Home Care provides seniors with one-on-one assistance from a trained caregiver in the comfort of his or her own home. With assistance from a caregiver, seniors are able to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health, and happiness.

Q: What’s unique about the service provided by Heritage Care Advocates?

A: Our rigorous caregiver selection process includes an industry tested psychologist-generated test that measures honesty and conscientiousness. We also utilize a PhD-developed Core Training Program that equips our caregivers with proven techniques and skills for improving and prolonging seniors’ quality of life. Our emphasis on providing long-term care from consistent, expertly matched caregivers ensures quality care and maintains familiarity and emotional stability. Heritage Care Advocates specializes in daily care, with caregivers providing assistance, monitoring and companionship around-the-clock. Our Balanced Care Montessori Approach is a holistic approach to care based on the scientifically studied lifestyles of the longest living individuals in the world. Our Cognitive Therapeutics Montessori Approach engages clients in fun and effective activities designed to promote long-term brain health.

Q: What makes Heritage Care Advocates caregivers such great caregivers?

A: We start by attracting and hiring the best, most experienced caregivers in the area. We screen them with the most comprehensive tests in the industry. But we don’t leave it at that. Heritage Care Advocates of West Texas has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our caregivers up-to-date on the latest insights in the home care industry.

Q: What is the difference between daily care and hourly care?

A: With our daily care service, caregivers come in shifts and stay with the client around-the-clock, ready to assist with all activities of daily living and ensuring safety all hours of the day. 24/7 care provides service for those seniors who require close supervision at all times. Hourly care is typically provided at a minimum of four hours but is also available for more consecutive hours at a time.

Q: Do you have a service contract I have to sign?

A: There’s no service contract with Heritage Care Advocates of West Texas. That means you can use our services for only as long as you need and with 100% satisfaction. Start enjoying worry-free senior care now!

Q: How does Heritage Care Advocates screen and hire caregivers?

A: Heritage Care Advocates of West Texas interviews 25 caregivers for every one that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references. Next, we conduct thorough background checks including local and national criminal records, driving record checks and verify eligibility for employment. Heritage Care Advocates of West Texas caregivers are fully bonded, insured, licensed where required and covered by workers’ compensation insurance.

Q: Why is Heritage Care Advocates of West Texas good for seniors?

A: Our experienced caregivers offer seniors safety, companionship, emotional support and they make sure they receive proper nutrition, they are taking the correct medication, and more. Heritage Care Advocates caregivers are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities, and even light physical activity. We spend significant time matching the perfect caregiver with the client based on personality, life experience and commonalities.

Q: Why is Heritage Care Advocates good for seniors’ family members?

A: Heritage Care Advocates brings peace of mind to families because your loved one is cared for by the very best, most reliable caregivers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying and managing a caregiver. If your caregiver ever runs late or becomes ill or is unable to keep the scheduled visit, we will find a qualified substitute caregiver. Heritage Care Advocates reduces stress for the whole family. Plus, our caregivers allow family members to enjoy quality time with their loved ones, instead of focusing on stressful daily needs.

Q: What does it mean when you say lifestyle care in West Texas?

A: By remaining in their homes, seniors are able to maintain the lifestyle they have been accustomed to enjoying throughout their life. Keeping all their possessions and familiar surroundings, home care clients are able to visit the same stores, restaurants, neighbors and parks they know and love.

Q: How does Heritage Care Advocates of West Texas supervise caregivers?

A: You don’t just hire a caregiver. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of the appropriate care and go over it with the caregiver. A Client Care Manager at Heritage Care Advocates makes regular Quality Assurance visits to ensure the quality of care is exceptional and makes changes as needed.

Q: HCA caregivers provide excellent help at home. Can they assist in locations besides the senior’s residence?

A: Yes. We can visit seniors anywhere they need care. During hospital stays, our hospital care attendants can provide around-the-clock companionship and monitoring for safety. Many residents of senior care communities also hire Heritage Care Advocates caregivers to provide the personal one-to-one attention they deserve. We can even accompany seniors on vacations, enabling them to travel in safety and freedom.

Q: In what areas of care do Heritage Care Advocates caregivers specialize?

A: Our extensive roster of skilled caregivers include those experienced and trained in a number of specialized care requirements that commonly affect older adults. These include:

Alzheimer’s disease Parkinson’s disease Dementia Cancer Rehabilitation Orthopedics Stroke and Neurology Hospice

Q: What is respite care and how can it help family caregivers here in West Texas?

A: Often, a family member or friend cares for an aging loved one, but the job can be stressful and puts pressure on the relationship. Respite Care is temporary or hourly care designed to give family caregivers a much-needed break so they can take care of important priorities in their life and prevent family-caregiver burnout.

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Make sure you choose
the right home care
agency for you.

Read our Home Care Company Checklist to help you perform your due diligence to find the right care for your family. Not all home care companies are alike and this checklist will help you fully vet your options before you choose care for your loved one.
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Download our full checklist here.